Privacy Policy

At New Life Diagnostics, we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our diagnostic services, including CBC, KFT, LFT, TSH, Blood Sugar, Cholesterol, Urine Analysis, and Full Body Packages, or interact with our website (https://newlifediagnostic.com/) and home collection services in Uttam Nagar, Delhi.

1. Information We Collect

We collect the following types of information to provide and improve our diagnostic services:

• Personal Information: Name, email address, phone number, age, gender, and address provided during test bookings or inquiries.
• Health Information: Medical test results (e.g., CBC, KFT, LFT, TSH, Blood Sugar, Cholesterol, Urine Analysis) and related health data shared for diagnostic purposes.
• Website Usage Data: IP address, browser type, device information, and browsing behavior collected via cookies and analytics tools.
• Payment Information: Billing details for test payments, processed securely through trusted third-party gateways.

2. How We Use Your Information

Your information is used to:

• Process and schedule diagnostic tests and home collection services.
• Provide accurate test results and health reports (e.g., Hemoglobin, Platelet Count, Creatinine, Bilirubin).
• Communicate with you about bookings, results, or promotional offers.
• Improve our website and services through analytics.
• Comply with legal and regulatory requirements in India.

3. Sharing Your Information

We do not sell or rent your personal or health information. We may share your data only in the following cases:

• With medical professionals or labs involved in processing your tests (e.g., for CBC, KFT, LFT analysis).
• With trusted third-party service providers for payment processing, home collection, or website analytics, who are bound by confidentiality agreements.
• When required by law or to protect the safety of New Life Diagnostics or others.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive information (e.g., test results, payment details).
• Secure storage of health data in compliance with Indian healthcare regulations.
• Regular audits and updates to our security protocols.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a user of New Life Diagnostics, you have the right to:

• Access, correct, or delete your personal and health information.
• Opt out of promotional communications.
• Request details about how your data is used or shared.
• File a complaint if you believe your privacy rights have been violated.

To exercise these rights, contact us at info@newlifediagnostic.com or 97171 20524.

6. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, YouTube). We are not responsible for the privacy practices of these sites.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. Last updated: September 29, 2025.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

• New Life Diagnostics
• Address: Nawada Metro Station, Pillar No. 733, Uttam Nagar, New Delhi - 110059, India
• Phone: 97171 20524, 8826266623
• Email: newldiagnostics@gmail.com
• Website: newlifediagnostic.com